Outsourced IT Failures

In #DontTakeTheIT, Disruption by GMB x54 Communications

Disastrous computer failure could have been avoided says union.

GMB, the union for aviation workers, has slammed British Airways (BA) over a disastrous computer failure that has left Heathrow at a standstill and passengers stranded.

BA’s disastrous computer systems failure is another example of the shortcomings of BA IT systems since they made a number of staff redundant, and outsourced their work to India in 2016, the union warned.

Mick Rix, GMB National Officer for Aviation said:

“We can only feel genuinely sorry for the tens of thousands of passengers who are stranded at airports and face having their travel plans and holidays ruined.

This could have all been avoided. BA in 2016 made hundreds of dedicated and loyal IT staff redundant and outsourced the work to India. BA have made substantial profits in for a number of years, and many viewed the company’s actions of being just plain greedy”.


GMB Press Office 07958 156846 or press.office@gmb.org.uk